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Responsibilities:
Greets new and established patients, gives instructions on completion
of clinic forms and initiates a patient encounter form. Elicits and inputs
all intake information needed for encounter form including updating patient
demographic data and payment information. Reviews patient account status
and routes patient to business office or eligibility department (e.g.
financial screening, payment arrangements, etc.) when indicated. Updates
patient data for new address, phone, marital status, financial classification,
etc. Provides general clinic information regarding hours of operation,
services, directions; receives incoming mail and deliveries and notifies
appropriate staff to pick up; takes messages. Operates office machines
including computer CRT, photocopying machine, mail machine and other office
machines as may be required to perform job. Collects patient prepayments,
issues receipt, maintains cash receipts journal. Collects required documentation
for third party billing including Medi-Cal stickers, insurance forms,
assignment of benefits, CHDP DHS 4073, Medicare claim forms, etc. Balances
daily cash receipts journal with cash collected and turns in daily bank
to Business Office. Participates in cross training exercises to assure
competence in Medical Records Clerk and Telephone Operator functions and
performs those functions as assigned/needed. Maintains various logs and
statistics. Trains, when assigned, staff assigned to the department. Participates
in all safety programs which may include assignment to an emergency response
team. Participates in hazardous waste and infection control assignments
as required in the health center which may include being designated as
an emergency responder to a hazardous substance release or spill; performing
infection control data collection, evaluation, reporting and follow-up
as specified in the NEVHC clinical health services policy and procedures
manual. Performs
other tasks as may be assigned by supervisor.
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