Responsibilities:
Implements telephone triage guidelines to properly schedule patients calling in for appointments. Operates a computerized patient scheduling system. Enters data as to appointment outcome (e.g. kept, broken, canceled appointment). Initiates requests for medical records. Completes routine forms and logs. Participates in broken appointment follow-up procedures. Routes incoming calls for Team Members and takes messages as needed. Assists in completion of routine forms (e.g. CHDP forms, referral forms). Assesses patient flow, disperses walk-in/work-in patients to providers as appropriate, cancels and reschedules as needed. Participates in all safety programs which may include assignment to an emergency response team. Participates in hazardous waste and infection control assignments as required in the health center which may include being designated as an emergency responder to a hazardous substance release or spill; performing infection control data collection, evaluation, reporting and follow-up as specified in the NEVHC clinical health services policy and procedures manual. Performs other tasks as may be assigned.

Qualifications:
High school diploma or GED.
Completion and certification in a MA training program and previous work experience in a medical setting.
Computer literate.
Fluent in English and Spanish required.
Good handwriting and spelling.
Must be willing to work a varied schedule evenings to fit the needs of nevhc and it's patients.