At Northeast Valley Health Corporation (NEVHC), your medication needs are important to us. Our Pharmacy staff works with your medical provider to make sure you have access to prescription medications that help you manage your health.

The staff at the NEVHC San Fernando Pharmacy provides prescription service to all NEVHC health care sites and delivers medication to each location daily. Our staff of 6 pharmacists, 7 technicians and 2 support staff filled nearly 185,000 prescriptions this year for our patients. With our expertise of over 100 combined years of pharmacists’ experience, you can be assured that you and your loved ones will be well cared for when visiting our pharmacy.

 

Frequently Asked Questions (FAQs)

Q. How do I know if I have a refill on my medication? How can I request a refill?

A. The number of refills remaining on your prescription is printed on the bottom left hand corner of the label on your medication vial.

Refills may be requested through the Pharmacy Refill Line 24 hours a day at 818-270-9797. You will need your prescription number to request a refill through the Pharmacy Refill Line. This 7 digit number can be found on your medication bottle. 

Q. When will my refill be ready for me to pick up?

A.  If you have refills remaining on your prescription, please allow 24 hours to refill an order that is placed through the Pharmacy Refill Line. If you order a prescription but are out of refills, we will contact your medical provider for authorization. Please allow 3-5 business days for processing.

Sometimes you may be required to make an appointment to see your provider before we can refill your medication. The nurse from the health center will call you in this case.

Q.  I just had an appointment and my doctor prescribed a new medicine. When will my prescription be ready for pick up once my doctor sends it to the Pharmacy?          

A.  You need to “Check In” with the Pharmacy before we begin the process of filling your prescription. As soon as you finish with your medical appointment, call or stop by the pharmacy to let us know you need your prescription filled. If you pick up your medication at your clinic and not at the Pharmacy, we will automatically fill your prescription for you and send it to your clinic.

If you have any questions, please call us at 818-365-8086.

Q.  How long will the pharmacy hold my prescriptions once they are filled?

A.  Prescriptions that are not picked up within 2 weeks (14 days) will be returned to the Pharmacy stock. Please plan to pick up your prescriptions as soon as possible to avoid any unnecessary waiting or reprocessing.

Q. Will I have to pay for my prescription? 

 A.  NEVHC is a non-profit community health center which offers many assistance programs that may help with the cost of medications. All patients are screened for these programs and we will help you fill out any necessary forms. If you do not qualify for a no-cost program, we offer a sliding fee scale that is based on your ability to pay.

You may be asked to fill out applications and provide income records for medications that you receive through a Patient Assistance Program (PAP). This information must be turned in as soon as possible. The Pharmacy staff will help you with this process and explain all the forms.

Q. What do I need to bring to pick up my medication?

A. Please have your NEVHC clinic ID card and insurance card (if applicable) with you every time you visit the Pharmacy. Prescriptions cannot be dispensed from the Pharmacy without your clinic card.